Involve Your Team

Leadership is a relationship.  It starts with communications and builds to mutual trust up, down, and across the chain of command.  As evidenced by the First Gulf War in Kuwait / Operation Desert Storm, effective organizations display an unparalleled proficiency in exchanging information vital to their success.

Disappointingly, many organizations suppress or gloss-over critical communications.  Take Morton Thiokol and NASA, for example.  It was well known but not effectively communicated that: a) O-ring failure is a serious problem, b) O-rings fail at low temperatures, and b) the temperatures on the morning of the Challenger disaster were especially low.

Waypoint’s strategic evaluation process will help your organization define factors key to your success.  Then, using a proprietary process, Waypoint surveys people throughout your organization to gather data and commentary on how well you are doing relative to those key success factors. The process is revealing and empowering.